Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Choose your product, click Add to cart, and proceed to checkout. You can also use the WhatsApp order button on the product page if you need help before ordering.
Cash on delivery is available for orders within Nairobi. Orders delivered outside Nairobi require payment before dispatch. Contact us through WhatsApp if you need confirmation before placing your order.
Yes, provided your order has not been dispatched. Contact us as soon as possible through WhatsApp with your order number and the correct delivery address. An address cannot be changed after the order has been handed to the courier.
Contact us through WhatsApp and provide your order number. We will confirm the current status of your order and share the available delivery or courier details after dispatch.
Yes. You can visit Shah Computers in Westlands to inspect and test an available laptop before purchasing. Contact us first to confirm that your preferred model is in stock.
No. Product prices are displayed excluding VAT and are clearly marked “+ VAT.” The applicable VAT amount is shown separately during checkout.
Yes. We deliver to major towns and other locations across Kenya. Orders outside Nairobi require payment before dispatch. Contact us with your location to confirm the available courier and delivery charge.
Yes. Our refurbished laptops include a 6-month warranty. New laptops include a 1-year or 3-year warranty depending on the model. Always check the individual product listing for the exact warranty period.
If you need to swap an item
Returns and Exchanges
We do not accept returns for change of mind. Please contact us immediately if we shipped the wrong product or if the product arrives defective.
For fragile products such as monitors, record a clear, continuous unboxing video showing the sealed package, shipping label, packaging and product. This helps us verify damage that may have occurred during delivery.
Claims are assessed according to the product’s stated warranty terms and applicable consumer rights.
Contact us immediately through WhatsApp and provide your order number, photos of the item received and a photo of the package label. Do not use or alter the product. After verification, we will arrange the appropriate replacement or collection at no additional cost to you.
Stop using the product and contact us immediately through WhatsApp. Send your order number, photos of the package and product, and a clear description of the damage.
For fragile items such as monitors, please also provide the continuous unboxing video showing the sealed package, shipping label, packaging and product. Keep all original packaging while the claim is being reviewed.
Do not send an item before receiving return instructions from Shah Computers. Contact us through WhatsApp with your order number and claim details. If the return is approved, we will provide the correct delivery or drop-off instructions.
Items sent without prior authorization may be refused.
Contact us through WhatsApp with your order number, product name, serial number and a clear description of the fault. Include photos or a short video where helpful. Do not attempt repairs or open the product before receiving instructions, as unauthorized repairs may affect warranty coverage.
Contact us immediately through WhatsApp with your order number. We may be able to change or cancel an order if it has not been processed or dispatched. Once an order has been dispatched, changes or cancellation may no longer be possible.
The standard warranty covers eligible product faults during the stated warranty period. It does not normally cover accidental or liquid damage, misuse, physical damage, power-related damage or unauthorized repairs. Coverage may vary by product, so check the warranty details on the individual product page.